Starflex UK - Shipping Policy

Processing time

All orders are processed and dispatched within 2-4 working days. Orders are not dispatched or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, dispatch may be delayed by a few days. If there is a significant delay, we will contact you.

Delivery

Once your order has been dispatched, we aim for next working day delivery via Royal Mail or Parcelforce (due to the size and weight of our products). This is not guaranteed, as it is ultimately subject to the courier's service.

Shipping costs

Shipping is calculated based on order value:

Tracking

Once your order has been dispatched, you'll receive a tracking number so you can follow your parcel's progress.

Large or multi-parcel orders

Most orders are sent together in a single delivery. Occasionally, larger orders may be split across more than one parcel — for example, at your request, or due to the size of certain items (such as longer rails and tube sets). If your order is split, you'll be notified.

Missed or failed delivery

If you're not available to receive your parcel, the courier will leave a card with instructions for redelivery or collection. Please follow the courier's instructions promptly, as parcels not collected within their retention period may be returned to us, and re-delivery may incur an additional charge.

Damaged or lost in transit

If your order arrives damaged, or does not arrive at all, please contact us at Mark@starflex.uk within 5 days of the expected delivery date, so we can investigate with the courier and arrange a replacement or refund.

Incorrect address

Please double-check your delivery address at checkout. We're unable to redirect a parcel once it has been dispatched, and any redelivery costs due to an incorrect address supplied by the customer will be the customer's responsibility.

Shipping area

We currently only ship within the UK.