Starflex UK - Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, uninstalled, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at Mark@starflex.uk. Please note that returns will need to be sent to the following address: Unit 2D, Meadowlands Farm, Slugwash Ln, Haywards Heath RH17 7RQ

Once we've confirmed your return is eligible, we'll send you instructions on how and where to send your package. Return postage is the customer's responsibility. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Mark@starflex.uk.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

The following items cannot be returned:

• Cut-to-length products. Telescopic tubes and rails that have been cut or modified to a custom length cannot be returned, as they can no longer be resold. This does not affect your rights if the item is faulty.
• Installed or fitted products. Once a product has been fitted into a motorhome (by the customer or an installer), it cannot be returned unless faulty. We'd recommend checking fit and compatibility before installation.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

Returning part of a kit or bundle

If you'd like to return one or more items from a kit or bundle rather than the whole set, this is fine - the item(s) you return will be refunded at their price as part of that kit, not their full individual/standalone price. Since kits are sold at a reduced combined price compared to buying each component separately, the refund reflects the discounted per-item value within the kit, not the item's normal single-purchase price.

A 20% restocking fee applies to returns of bulky or large items (such as rails, tube sets, and kits).

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at Mark@starflex.uk.